Shipping Service

Order items directly from Japan via our buying and shipping service!
It is a proxy forwarding service where we will buy items for you here in Japan and ship them to your place.

Some items are still not available overseas and we are happy to help you get them anyhow!

However, there are some rules in order to make the process as smooth as possible.

Restricted Items

Some items are restricted to ship and we will not forward them.
A short list includes:

• Plants and seeds
• Swords and weapons
• Parfume or burnable liquids
• Battery included items
• Perishable items (foods)

For a full list see this link:
https://www.post.japanpost.jp/int/UGX/restriction_en.html

Examples what we can send are:

• Books
• Gardening Tools
• Garden Elements
• Clothes
• Teas and Sweets/Snacks like Kitkat or Senbei
• Tea ceremony tools
• Pens and stationary
• Popular items (Pokemon, Ultraman, Starbucks releases, etc)

If your country has further restrictions, we will not take responsibility for trouble occurring afterwards.

We are able to handle cargo via ship for big and heavy items.

Damage and Return

We pack all items with care. If anything gets damaged on the way to you, we will not take the responsibility. If you chose an insuranced transport method, we will help you with the claiming process.
We will not take returns because you asked us to buy the items. We are forwarding only.

Customs and Tax

We are not handling customs in your country.
Items above a specific amount might be eligible for either customs or tax. You will be contacted by your customs or have to pay at delivery day.

Fees and Costs

The costs will be a sum of:

• Purchasing price
• Shipping Costs within Japan
• Handling/Service fees
• Additional packing
• Shipping Costs to your place

We will always try to find the cheapest offer of the item you wish.
Our service fees are 30% of the purchasing price including the shipping costs within Japan.
However, for low cost items we have a basic fee of 1500 Japanese Yen per order.

We are asking to pay in advance via PayPal in Japanese Yen.

For more details how this service works, please contact us via our contact form!