General Delivery Information
Our products are shipped within 5 working days after the order confirmation.
It may take more than 5 working days to ship if the products need to be back-ordered or we are working on garden projects outside the office.
When you order several items at a time, we ship them all together.
Once your parcel is dispatched, we will send you an email with tracking information if provided with the shipping method you chose.
After that, you will receive an email to see where your parcel is every time tracking information is updated.
Your signature is required on delivery to ensure safe receipt when tracking is set for your order.
In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them from your end.
Your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country. These fees may be charged when your package enters your country (they are not included in payment on our website).
Shipping fee is calculated based on package weight or volume (LxWxH).
Shipping fee will be displayed when you add items to cart and select the country they are shipped to.
Airmail & Small Package
Currently, Airmail is restricted in Japan. It might not be possible to use common Airmail and small package. Please check the shipping options during checkout.
Airmail Small Package is only for packages which weight is 2.0kg or less and total dimensions (L+W+H) is less than 90cm.
Please note that Airmail Small Package can’t be tracked. If you close this option, we will not take responsibility for lost items.
Import Taxes & Customs Fees
The list price of your order will be the declared value. Discount coupon applies to the subtotal amount of the articles, and doesn’t apply to the declared value.
Please note that your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.
These fees may be charged when your package enters your country (they are not included in payment on our website).
These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to shopping. They can turn out quite high.
Delivery is taking longer than usual due to the impact of coronavirus (COVID-19).
As the situation is ever-changing, the information might be updated without prior notice. Please check the latest information on this page.
Real Japanese Gardens provides safe and secure delivery services for you to receive your items wherever you are.
Please do not hesitate to reach out to us should you have any concern or doubt.
Due to extraordinary circumstances such as the COVID-19 pandemic, delivery service may be suspended by the carriers without notice. In case this happens after your order, your order will be canceled. Please note that we do not take responsibility for any delivery delays caused by extraordinary circumstances.